Once you gain a customer, you need to take extra care that they are provided timely and high-quality service. They are your primary brand ambassadors and would endorse you to other customers or provide more work to you if your services are better. Sometimes, the project managers are so engrossed in providing the services that the customer has signed up for, that they forget the opportunity to upsell and cross-sell.
Also, the contacts in the customers’ organization are not aware of what’s happening with your organization as there is no proper communication that goes to them either through the account/delivery manager or through the marketing department. Often, the customer satisfaction survey is a forgotten element in the entire marketing campaign calendar.
We make sure that the communication is seamless and that more window of opportunity opens up with your customers.
Services that we offer in this domain are:
- Emailers and newsletters
- Customer satisfaction survey
- Events/Webinars for customers